Returns & Exchanges

At Costa Farms, we want you to love your new greenery. If your plant arrives damaged or unhealthy, we offer a 30-day satisfaction guarantee to ensure your home remains a thriving oasis.

Return Process

• 1.
  Check Your Plant

  Examine your plant upon arrival and document any issues with photos of the foliage and packaging within 30 days of delivery.

• 2.
  Contact Support

  Reach out to our Care Team with your order number and photos to initiate a return or replacement request for damaged items.

• 3.
  Receive Authorization

  Once your request is approved, we will provide a return label or instructions on how to handle the disposal of non-viable plants.

• 4.
  Refund or Replacement

  After processing, we will ship a healthy replacement plant to your doorstep or issue a full refund to your original payment method.