Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants stay healthy during shipping?
We use specialized, secure packaging designed to keep plants upright and protected. During winter months, we include heat packs to ensure your tropical plants stay warm throughout their journey.
What is your return policy for live plants?
We offer a 30-day guarantee. If your plant arrives damaged or in poor condition, please contact us with a photo of the plant and your order number for a replacement or refund.
Do the plants come with pots?
Yes, most of our plants arrive in a grower's pot or a decorative planter as specified in the product description. Each plant is fully rooted and ready to display upon arrival.
How do I know which plant is right for my home's lighting?
Each product page features a light requirement guide ranging from 'Low Light' to 'Bright, Direct Light' to help you choose a plant that will thrive in your specific space.
What should I do immediately after my plant arrives?
Carefully unbox your plant, check the soil moisture, and give it a drink if the top inch of soil feels dry. Allow it a few days to acclimate to your home's humidity and temperature.
Do you offer care instructions for each plant?
Absolutely. Every Costa Farms plant includes a care tag with specific instructions on watering, lighting, and feeding to help you become a successful plant parent.